Delivery Special
If we don't meet our commitment, you get a $25 refund! Not a credit or a gift card, you get REAL MONEY in your pocket!
How does it work?
Our commitment is that if we don't deliver in the number of business days we stated when you purchased, we will give you a $25 refund on your order. To calculate, count the specified number of days from the day the order was placed. Below are some examples.
- An order placed on a Monday with a 1 Week Delivery Commitment should arrive by Monday of the following week.
- An order placed on Friday with a 1 Week Delivery commitment should arrive by Friday of the following week.
- An order placed on Saturday or Sunday with a 1 Week Delivery commitment should arrive by Monday of the following week.
- An order placed on a Monday with a 3 Day Delivery Commitment should arrive by Thursday.
- An order placed on Friday with a 3 Day Delivery commitment should arrive by Wednesday of the following week.
- An order placed on Saturday or Sunday with a 3 Day Delivery commitment should arrive by Thursday.
How to Claim your Credit
To claim your credit, please visit our Customer Helpdesk
or call us at 1-866-203-5392 and dial 3.
- Only orders for participating brands qualify for the $25 refund (check the brand or product page to verify if your item qualifies).
- An order must total $100 or more to receive the $25 refund.
- Orders under $100 can receive a $10 refund.
- Orders shipping to Hawaii and Alaska are not eligible for the delivery incentive at this time.
- Orders that have to ship via Freight Truck are not eligible for the delivery incentive. Freight shipments can take 3-7 days for delivery and usually require a delivery appointment.
- Refunds cannot exceed the originally charged amount.
Only (1) delivery incentive refund can be issued per order. The delivery incentive is on a per order basis, not per item.
The delivery incentive is not applicable on returned or cancelled items. If we previously issued the delivery incentive, we would credit back whatever the remainder of your order total is. Refunds cannot exceed the originally charged amount.
Holidays and weekends do not count as business days. Business days are Monday - Friday (Excluding holidays).
At this time, Alaska and Hawaii are not eligible for the delivery incentive credits.