CANCELLATIONS

Cancellations

What is your cancellation policy?

Cancellations can be requested via our customer service center. We make cancellation requests on a best efforts basis with the manufacturers. If you wish to cancel your order, please contact us as quickly as possible so that we may try to stop your order from shipping.

Please note, refunds for cancelled products cannot exceed the originally charged amount. 

Credit will be processed once your cancellation request is confirmed cancelled by the manufacturer.

Cancellations are made on a best efforts basis. Due to our priority with manufacturers, and our Quick Delivery guarantee, our orders are processed very quickly. It is not always possible to stop an order from shipping, even if you request to cancel the same day an order was placed. We will do all we can to stop the order, but if it should ship, return fees are the customers responsibility.

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Do I pay return fees if my order ships?

If an order is shipped, customers are responsible for any return fees. This includes return shipping and a restocking fee if applicable. You can view our listing of No-Restocking brands HERE.

Are there any exceptions to the restocking fee policy?

Yes! There is no restocking fee on a significant selection of our brands, click HERE to view them. This means that the restocking fee is waived when you return an item from one of these suppliers. In the event that you need to make a return on one of the above suppliers products, you would be refunded your entire purchase price, less $15 for shipping and handling costs along with any additional expidited shipping charges or residential delivery fees incurred on your behalf. No restocking fees will be charged! (Please note that the return conditions still apply to these suppliers). This exception does not apply for OpenBox, Discount and/or Clearance products, unless damaged or defective.

How do I make a return?

If product ships after you requested a cancellation, then a return would need to be requested.  Please keep in mind that refusal of product is not considered a return and any credit would be delayed.  To start the process, simply complete our short return request form. One of our customer service representatives will process your request and an RGA number will be issued. They will also provide you with return shipping instructions. The merchandise should be packed and returned in its original carton, including all packaging materials and accessories. Once you are provided an RGA number and return shipping instructions, please ship the package prepaid via UPS, FedEx or DHL, insured and retain the tracking information in case there is a problem with the return shipment. For further details about our return policy, please click Here.